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Daniel Lovette.

Proficient technical professional with successful track record in software development and technical support. I craft efficient, elegant, and robust solutions to challenging technical problems. Experience developing web applications and APIs in Python, Ruby, JavaScript, and Java. Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and stellar customer service.

Skills

  • Languages: Python, Ruby, JavaScript, Java
  • Platforms: Flask, Rails, jQuery, JSP/Servlets, Tomcat
  • Technologies: OOP, API, REST, WebSockets, SSH, Git, GitHub, SQL, MySQL, Postgres, Nginx, Apache, Tomcat, Linux

Work Experience

Sparks for Success, Austin, TX

Software Development Consultant

2018 - present

  • Create Ruby on Rails application to help teachers track music lessons, including Postgres database and web hosting
  • Collect client feedback to ensure product meets their needs
  • Support users and maintain application via bug fixes and enhancements

Proofpoint, Sunnyvale, CA

Pre-Sales Support Engineer

2016 - 2017

  • Provide configuration help, troubleshooting and best practice advice to clients implementing the Proofpoint suite of enterprise security products
  • Research client's issues in a timely manner and follow up with the customer with recommendations and action plans
  • Build and maintain successful relationships with customers, resellers, and partners

Que Interactive, Boulder, CO

Software Developer

2014 - 2016

  • Create schema for MySQL database
  • Design and build Java REST API to deliver data
  • Create JavaScript web client enabling end users to search and browse data

Sutherland Global Services, Henrietta, NY

Technical Support Engineer

2012 - 2014

  • Create Perl and Bash scripts for tasks such as searching logs and querying MySQL databases
  • Deliver world-class support via phone and Webex for Proofpoint Enterprise Protection Email Security
  • Resolve issues on the Linux command line such as database corruption, network communication failures, slow performance, memory allocation failures, and spam attacks

RightNow Technologies, Fairport, NY

Software Developer

2005 - 2011

  • Design and create voice automation applications which generate Voice XML using JSP/Servlets and Tomcat
  • Maintain and expand web applications using JavaScript, HTML and JSP
  • Revolutionize development cycle by creating a rules engine which enables on-the-fly changes to logic on production systems

Education

Bachelor of Science in Software Engineering

Rochester Institute of Technology, 2005

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